Privacy Policy

Privacy Policy

Effective Date: January 1, 2026

Important Notice Regarding Text Messaging Data

Skin Lobby Medical Aesthetics ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information.

Personal Information

Name, email address, phone number, and physical address. Payment information when you make a purchase or request a quote. Opt-in records and timestamps for all communication channels including SMS and email.

Non-Personal Information

IP address, browser type, and device information. Website usage patterns and analytics. Cookies and similar technologies.

Customer Communication

Records of inquiries and service requests. Appointment details and preferences. Service history and feedback.

2. How We Use Your Information

We use collected data for providing and improving our services, processing transactions and payments, communicating with you about your inquiries, appointments, and promotions, enhancing website functionality and user experience, ensuring security and fraud prevention, and maintaining records of your communication preferences and consent.

3. SMS Messaging and Compliance

Text Message Program Terms and Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In and Consent

You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions. We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-Out Instructions

You can cancel SMS notifications at any time by replying STOP. You will receive a final confirmation message, and no further messages will be sent unless you re-opt in. All opt-out requests are processed immediately.

Message Frequency and Content

Message frequency varies based on your interactions with our business. Messages will be directly related to the services you have requested. We do not send promotional content without specific consent.

Help and Support

Reply HELP for assistance or contact us at kathy@skin-lobby.com. Customer support is available during regular business hours.

Carrier Information

Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing and Disclosure

We do not sell, rent, or trade personal information. We may share information with the following.

Service Providers

Third-party vendors who assist in our operations, such as payment processing and appointment scheduling. SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive. All service providers are contractually obligated to maintain confidentiality and security.

Legal Compliance

If required by law, legal process, or to protect our rights, or in response to valid law enforcement requests or court orders.

Business Transfers

In case of mergers, acquisitions, or sale of assets. In such cases, your data remains protected under the terms of this policy.

All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information. This includes encryption of sensitive data in transit and at rest, secure access controls and authentication mechanisms, regular security assessments and updates, employee training on data protection, breach notification protocols in accordance with applicable laws, and secure backup systems and disaster recovery procedures.

Despite these measures, no method of transmission over the internet or electronic storage is 100 percent secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze site traffic and user behavior, remember your preferences, improve website functionality and user experience, and measure the effectiveness of our services.

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights and Choices

You have the right to access, update, or delete your personal information. You can opt out of marketing emails by clicking unsubscribe in our emails. You can opt out of SMS messages by replying STOP. You can request information on how we process your data, withdraw consent at any time for future communications, and lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Skin Lobby Medical Aesthetics.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Skin Lobby Medical Aesthetics
Phone: (949) 229-0409
Email: kathy@skin-lobby.com
Website: www.skin-lobby.com

By using our website and services, you consent to this Privacy Policy.